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Terms and conditions

Your Bookings:
Before you book please discuss your choice of accommodation & transport with our reservation staff and ask the photos of accommodation or the website of the accommodation, to make sure it will be suitable for you and the people you will be traveling with. The person who confirms the booking and send the booking amount regardless of the booking amount will be lead name. By confirming and sending the booking amount will signify that he or she has read & accepted all the terms and conditions of the booking already send to him. The Lead must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without adult accompanying you, we will only allow you to travel by providing written authority from your parents or legal guardian (telephone and online booking can not be made if you are under 18)

The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or She also agrees to provide accurate and full information to the reminder of traveling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information in the relevant brochure and on our website.

A deposit at the time of booking followed by the remaining balance due on the booking. You will be advised of the current deposit payable at the time of booking. Balance Payments for the Tour is due on seven days before your travel date. If the payment is not received by the due date we may treat the booking as cancelled. In some case we provide the customers flexibility to pay the rest of the amount on the tour beginning date but customers have to make it sure that they have to pay the balance amount on spot before check in to the hotel / houseboat, and if they fail to do it the booking will be cancelled

Duke Kashmir Travels Have The Following Websites.

if we are in touch with each other with any of the websites, but the tour will be organized by the parent company i,e DUKE KASHMIR TRAVELS, and all the financial transaction will go to the accounts of DUKE KASHMIR TRAVELS

When You Book Your Holiday:
Once you have booked we will issue a confirmation invoice setting out the Holiday details and price. A contract will exist when we issue the confirmation invoice. Please check the details on your invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservation staff immediately. On the invoice pay particular attention to the due date of your final payments. We may cancel your holiday if you do not make the final payments on time.

Changes You Make Before Travel:
If you want to change your Holiday arrangements in any way, we will try to help you, although we can not guarantee that we will always be able to do this, as changes are subjected to availability at the time.

Where we can make the changes we will charge for any additional services, facilities, or other items changed, at the price which applies on the day, the changes is made.

Please Note :

1. The vehicle provided to the client is no at his disposal.

2. There are certain aspects of the tour which, we as travel agents, do not have any control. Hence we are making you aware of such areas so you too can enlighten your clients. One such aspect is shopping. Lots of sellers will come to the hotels & houseboats to sell their goods. We take no responsibility whatsoever for the rates and quality. Second such aspect is pony rides in Sonmarg, Gulmarg & Pahalgam. We take no responsibility for services and charges of ponywallas. Though for tourists convenience the Union rates are displayed at most of the places. Third aspect is power cuts. These are regular and sometimes for long durations. Some Hotels & houseboats have generator back-up but only up to 12 a.m. at night after which the generators are switched off due to noise disturbance. The clients are provided with candles.

3. Transfers by Shikara from Shikara ghat to houseboat and back are provided free of cost, However occasionally during the season you may have to wait for 5-10 minutes for the shikara to come and pick you up as each houseboat has one attached shikara.

4. Please note that incase of heavy snow, clients have to take 4X4 Snow Jeep from Tangmarg (a place 12 Kms. before of Gulmarg - incase trip to Gulmarg). The supplement charges for the same is INR 1, 450/- appox Per Jeep for To &Fro transfers.

Any cost arising due to natural calamities like landslides, road blocks etc (to be borne by the clients directly on the spot) Personal expenses such as laundry, telephone calls, tips, liquor, boating and Gondola / joy rides

At resorts like Gulmarg, Pahalgam & Sonmarg there are places like ARU Valley, Chandanwari, Betab Valley Thajwas Glacier, Gulmarg Locals, Pahalgam locals, &Sonmarg Locals you need to hire local transport of your own which cost appox Rs.1000 approx to & fro per destination. (Local Transport includes Cabs, Gondola Ride, Pony Rides, & Cart Rides)

7. All payments to be made against company's official receipts only.

8. All disputes shall be subject to jurisdiction of Srinagar courts only.

9.Please Make Sure Only The Written Mail To Our Official Email Address from where you will be recieving the packages / reciepts / invoices Will Considered For any kind of change / cancelation of the tour. no verbal comunication will be accepted at any cost.

10.The extra bed being provided at each hotel will be decided by the hotel owner and not the travel agent. So, in that case it is the sole decision of hotel owner that will they provide an extra bed in the form of rool over bed or cot.

11.By Non AC Vehicle We Mean Vehicle with No Heating / Cooling Facility.

12.By AC Vehicle We Mean Vehicle with Heating / Cooling Facility.

13.During The period Of Oct to March, Customer will be only provided with Hot Water Bottles and Electric Blankets as a source of heating.All means of other heating sources will be charged separately, and customer has to pay directly to Hotel / Houseboat or where ever applicable.

14.We provide centrally heated hotels in Deluxe Package, Please Pick The Deluxe Package in case you want centrally heated hotels.

15.Any amount paid by you via credit cards, you have to pay 3% of the amount extra as transaction charges. in case you dont want to pay 3% extra, please deposit the amount in our account through cheque / Cash.

Cancellation by You:
The lead name on the booking must give notice to cancel the Holiday in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under.

In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one traveling with you;
  • From the booking date till 9 days prior to the departure date, 30 % of the package cost is chargeable.
  • From 5 days to 9 days prior to the departure date, 50 % of the package cost is chargeable.
  • From 3 days to 5 days prior to departure date, 75 % of the package cost is chargeable.
  • For cancellations made within 3 days prior to the departure date, 100% of the package cost is chargeable.
Changes Made By Us before Travel: We reserve the rights to do any change in your Holiday programme due to unexpected conditions. If you do not want to accept a significant change, which we will tell you about before you depart, we will (if we are able to do so) offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different Holiday offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Holiday and receive a full refund of deposits, which you have paid to us, except for any amendment charges of Rs 1475.00. Unless the change is as a result of circumstances such as fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather conditions, we will pay you compensation as;
  • Before 12 days prior to the Arrival date, Deposits only.
  • Before 7 days prior to the Arrival date, 100% of the Holiday Cost.
  • Before 4 days prior to the Arrival date, 100% of the Holiday Cost + 1.25% of Holiday Cost.
  • Before 2 days prior to the Arrival date, 100% of the Holiday Cost + 3.50% of Holiday Cost.
Circumstances beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your Holiday after booking, or we, cannot supply your Holiday, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.

Your Responsibility:
We want all our customers to have an enjoyable, carefree Holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your Holiday and terminate your contract. You and your traveling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but may have additional terms of carriage imposed upon you.

In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.

We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.

We will hold you and the members of your traveling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.

If You Have A Complaint:
We aim to provide the best Holiday possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your Holiday Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at +91 9018440000 straight away. No complaints or refund for the same be entertained after the Holiday programs.
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